Managing Conflict


The chapter that I chose is Chapter 10, “Managing Conflict by Turning Walls into Bridges”. All the chapters are interesting, and discuss topics in which we can all relate to in our everyday lives. What caught my attention from Chapter 10 is that it presents ways in how to “do conflict better”.  Everyone has to deal with conflicts one way or another. It can be at the job, at home with the family, in a personal relationship, or even when trying to get a burger at the nearest fast food restaurant. Many of us are either in college, or just graduating, and I believe its very important to know how to deal with conflicts that we will with face in the “real” world.


The result of a conflict can be affected by the “self-fulfilling prophecy” (the way we think about conflicts) that we have before entering a conflict. Meaning that “…the more you believe it’s awful, the worse it will get” (450).  The authors in this chapter offer one way to overcome this problems, “…to be open to the positive values of conflict …”(450).  Sounds like a simple thing to do, think positive and positive things will occur, but most of us have never even thought about this.  I would like to study the “positive values of a conflict” along with other solutions that can help us “do” conflict better.


Work Cited (Book):

Stewart, John, ed. Bridges Not Walls (Chapter 10). New York: Phillp A Butcher, 2002.

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